Privacy Policy pakacuci

Introduction and Scope of This Policy

This Privacy Policy is issued by pakacuci ("we", "platform", "pakacuci") and applies to all users who register, browse or use any service offered through the pakacuci website, including slot games, live casino, sports betting and all related services.

By registering an account or continuing to use pakacuci services, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully in full before using our platform.

This Policy explains the types of information we collect, the purposes for collecting it, the parties who may receive the information, how long data is retained, and your rights as a data subject.

Personal Information We Collect

In the course of operating pakacuci services, we collect several categories of personal information. This collection is done directly from you, from your use of the platform, and in some cases from legitimate third parties.

We may also receive your information from trusted third parties such as identity verification providers and recognised payment partners. In all cases, the collection of such information complies with applicable legal obligations.

Legal Basis and Purposes for Data Processing

pakacuci only processes your personal information on a valid legal basis. The following are the main purposes for data processing and the legal basis supporting each:

• Contract performance: To provide the services you have registered for, including processing deposit and withdrawal transactions using Touch 'n Go eWallet, DuitNow, FPX, and crypto assets such as USDT, BTC and ETH.
• Legal compliance: To meet Know Your Customer (KYC) requirements, anti-money laundering (AML) obligations, and international licensing obligations binding on pakacuci operations.
• Legitimate interests: To prevent fraud, maintain platform security, analyse usage patterns for improvement purposes, and monitor responsible gambling activity.
• Consent: To send marketing communications and promotions related to pakacuci offers — only where you have given explicit consent.

You may withdraw your consent for consent-based processing at any time without affecting the validity of processing carried out prior to the withdrawal.

Disclosure of Information to Third Parties

pakacuci does not disclose your personal information to third parties except in the following legally permitted circumstances:

• Payment service providers: Payment partners such as Touch 'n Go eWallet processors, DuitNow, FPX platforms and crypto exchanges receive data solely as required to complete your transactions.
• Game software providers: Recognised game developers receive the minimum session data required for game functions. They are bound by strict data protection agreements.
• Regulatory bodies and law enforcement: We will disclose information when required by law, court order, or valid instruction from a regulatory body.
• Fraud prevention: In cases involving suspected fraud or unlawful activity, we may share relevant information with the appropriate authorities.

Data Retention Period

pakacuci retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

Identity and financial data related to KYC and AML compliance is retained in accordance with the minimum period set by the international licensing requirements binding on our operations. After an account is closed, this data may still be retained for a set period for compliance purposes.

Technical data and activity logs are retained for a shorter period, sufficient for security needs and dispute resolution. Consent-based marketing data will be deleted when you withdraw your consent.

When your personal information is no longer required, we will delete it securely using methods that ensure the data cannot be recovered or reconstructed.

Your Rights as a Data Subject

As a pakacuci user, you have the following rights regarding your personal information. To exercise any of these rights, please contact our customer service team via 24/7 live chat or our support email.

• Right to access: You may request a copy of the personal information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request the deletion of your personal information ("right to be forgotten"), subject to our legal retention obligations.
• Right to object: You can object to the processing of your data for direct marketing purposes at any time.
• Right to restrict processing: You can request restriction of your data processing in certain circumstances provided for by law.
• Right to data portability: You can request a copy of the data you have provided to us in a structured, machine-readable format.

We will respond to your request within a reasonable timeframe. If the request is complex or numerous, we may require additional time and will notify you accordingly.

Cookies and Tracking Technologies

pakacuci uses cookies and similar tracking technologies to improve user experience, ensure the platform functions properly, and analyse usage patterns.

• Essential cookies: Required for basic platform functions such as login sessions and security verification. These cookies cannot be disabled.
• Performance cookies: Collect anonymous information about how you use the platform to help us improve it. You can choose to opt out of these cookies.
• Preference cookies: Save your settings such as language and display preferences to provide a more personalised experience.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the pakacuci platform.

Information Security

pakacuci implements appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

These measures include data encryption in transit and at rest, role-based access controls, continuous security monitoring, periodic penetration testing, and security training for all staff who handle user data.

In the event of a data security breach that may affect your rights and freedoms, we will take immediate action to mitigate the impact and notify you as well as the relevant authorities in accordance with established procedures.

Cross-Border Data Transfers

As a platform operating under international licensing, your personal information may be transferred to, stored in, or processed in countries other than Malaysia. In all such transfers, pakacuci ensures that adequate protections exist to safeguard your information.

These protections may include data processing agreements with standard protection clauses, or other lawful mechanisms that ensure an equivalent standard of data protection is upheld at the transfer destination.

Further Information and How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the pakacuci support team.

You can reach us via 24/7 live chat available in Malay and English, or through our customer service email. Contact details are available at the bottom of this page.

For complaints relating to your data protection rights that cannot be resolved directly with us, you have the right to lodge a complaint with the relevant data protection authority.

This Privacy Policy is written in Malay as the official language. Should there be any inconsistency between the Malay version and a translation in another language, the Malay version shall take precedence.